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FAQ

Here are some of  our most Frequently Asked Questions.

General Questions

What is a merchant account?

A merchant account allows businesses to accept payments by payment cards, typically debit or credit cards. A merchant account is established under an agreement between a merchant processor and a merchant acquiring bank for the settlement of payment card transactions.

What is PCI Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies who process and handle credit card data maintains a secure environment and protects all card holder data. It is important that all businesses complete a PCI DSS questionnaire and maintains their compliance status. For more information on how to become compliant and the nature of questions involved, please refer to our registered partner Security Metrics, www.securitymetrics.com.

Why is it worth it to switch to Currency Systems?

With Currency Systems, you have the advantage of calling your advisor and avoiding those timely help desk calls. In addition to your current customer support with the payment processor, you will receive secondary support to always get direct and quick responses. Our friendly help desk and relationship managers are always ready to help when you need them.

What is your approval guarantee?

Our guarantee is simple: If we cannot make you more on your bottom line, you are not charged for our services.

What kind of equipment do we deploy?

We provide our merchants with a variety of models to meet your business needs. All equipment is EMV Chip and PIN compliant and Contactless options are available.

Can Currency Systems help with my AMEX rate?

Although American Express is a separate entity, we are able to advise you on how to achieve potential savings.

How do I get in touch with an agent at Currency Systems?

Call us at 1-888-668-0688 or fill out our online form.

Which Payment providers does Currency Systems work with?

We work with top tier providers in our marketplace that are selected for their leadership in security and business support.

How is Currency Systems different?

Currency Systems is focused on customer service and cares about your business. Our goal is to develop long-lasting business relationships. We have great access on the marketplace and we are confident that we can make the entire process efficient and effective for you and your business.

How complicated is the paperwork and what's involved?

It is a quick application process, and it generally takes less than 20 minutes. We pre-fill the standard elements of all documents, so it’s a matter of walking you through and making sure you understand what you are signing.

How does Currency Systems guarantee the promised rates?

A legal binding contract will be drafted with rates and monthly fees listed in detail on the contract.

Does Currency Systems have the ability to set up E-Commerce and Virtual Merchant Accounts?

Yes, we can assist in the setup and educate on the process of E-Commerce and Virtual accounts.

We hope your questions have been answered so far.

For further information please feel free to contact us at any time at 1 (888) 668-0688 or fill out the form below to send us a message now.

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